Reference

Legal clarity before your name99 account

name99 Legal explains the account steps, payment records and data choices that apply before you enter the lobby.

Account access rulesPayment record handlingData request pathLocal law applies
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name99 Legal clarity before your name99 account
CONTACT ROUTES

Get Legal help beside your account

A clear contact route helps when a Legal question affects your account, wallet record or access request.

Account access If phone verification prevents access, contact us through the account help path and include…
Payment records For DANA, OVO, GoPay or QRIS questions, send the payment receipt and visible status…
Policy requests Questions about data access, correction, cookies or retention belong in our policy contact route.
DATA PRACTICES

See how Legal requests are handled

Legal is practical when you can see how a request moves from your account to our records.

Account details

We use the details attached to your account to complete phone verification, protect account access and respond to Legal requests.

Cookies

Cookies can support the account path by remembering session or page settings on your device.

Account security

Security checks help us distinguish an account holder from an unrelated requester.

Payment retention

Payment references may be retained to reconcile DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Data changes

You can request access, correction or clarification through the policy contact route.

Local eligibility

Account access and policy decisions depend on local law. We assess requests for supported Indonesian regions where local law permits…

Answers about name99 Legal access

These Legal answers cover the account, data and payment questions you may search before opening an account. Each answer points you toward the relevant record or contact route.

name99 Legal covers account access, phone verification, data handling, cookies, payment references, retention and policy requests. It also explains that access depends on local law and applies where local law permits, so you can understand the condition before completing your account path.

Yes, phone verification is part of the account access process described by our Legal policy. Complete the verification step using the account path shown to you. If access remains unavailable, contact us with the account identifier so we can explain the applicable requirement.

Legal treats wallet and QRIS details as payment references used to trace a deposit or status question. Send the visible receipt or transaction reference through the payment contact route. We use that information to locate the relevant record without requesting your private wallet password.

You can request a correction through the policy contact route. Identify the account field or record, describe the incorrect detail and state the correction you want. We may verify account ownership before discussing the data, because Legal requests must protect your account.

Retention depends on the purpose of the record, including account security, payment reconciliation and resolving a policy request. Ask through the Legal contact route with your transaction reference or account identifier, and we can address the relevant record rather than give an unrelated general answer.

Account access depends on local law and is available only where local law permits. If you are in Indonesia, use the account path presented for your region. When a Legal condition blocks access, contact us so we can explain which policy requirement applies.

Use the policy contact route linked to your account area and describe the Legal issue clearly. For payment questions, add the DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference. For data questions, name the record or field you want reviewed.

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